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The System Integration Server comes with three soft phones: A System Tray version, a Horizontal Toolbar and a vertical Toolbar. Your developers can create their own integrated sotphone if they wish by inheriting the softphone base classes and importing their functions. The Toolbar and System Tray softphones are designed to take up minimal screen real estate so your agents can concentrate on your customer's information.
System Tray Softphone
These soft phones register as a system tray toolbars. They are designed to provide maximum functionality while consuming the least amount precious desktop real estate.
Horizontal Toolbar Softphone

Vertical Toolbar Softphone

Maximized applications won't cover up the Toolbar softphones.  This vertical softphone is great for wide screen displays as it takes advantage of the extra space on the right edge. 

Another great feature of this softphone is the call notes.  In many call centers, data must be entered in multiple systems and these systems can often be difficult to navigate.  While it would be best to update the CRM application to be easier to use, this is often difficult or impossible.  In such cases, agents often find themselves taking notes in a notepad window during a call so when they get the proper place in the CRM application, they can input the information without asking the caller for the information again.  This feature builds upon that idea and saves the notes with each call.  Also, because this softphone is docked within Explorer, it will remain visible even when working in your CRM application so the notes are quickly accessible.

Desktop Alerts
This screen shows a desktop alert displayed at the beginning of a call.  The information displayed is a result of a database lookup using ANI and provides useful information to help the user

  This Outlook Adapter requires a supported PBX. The software is not designed for home use or companies with less than 10 users.
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