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The System Integration Server comes
with three soft phones: A System Tray version, a Horizontal Toolbar
and a vertical Toolbar. Your developers can create their own
integrated sotphone if they wish by inheriting the softphone base
classes and importing their functions. The Toolbar and System Tray
softphones are designed to take up minimal screen real estate so
your agents can concentrate on your customer's information. |
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These soft phones register as a
system tray toolbars. They are designed to provide maximum
functionality while consuming the least amount precious desktop real
estate. |
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Maximized
applications won't
cover up the Toolbar
softphones. This
vertical softphone
is great for wide
screen displays as
it takes advantage
of the extra space
on the right edge.
Another great
feature of this
softphone is the
call notes. In many
call centers, data
must be entered in
multiple systems and
these systems can
often be difficult
to navigate. While
it would be best to
update the CRM
application to be
easier to use, this
is often difficult
or impossible. In
such cases, agents
often find
themselves taking
notes in a notepad
window during a call
so when they get the
proper place in the
CRM application,
they can input the
information without
asking the caller
for the information
again. This feature
builds upon that
idea and saves the
notes with each
call. Also, because
this softphone is
docked within
Explorer, it will
remain visible even
when working in your
CRM application so
the notes are
quickly accessible. |
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This
screen shows a desktop alert displayed at the beginning of a call.
The information displayed is a result of a database lookup using ANI
and provides useful information to help the user |
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